We are the Travel in Vision Ltd, a limited company incorporated in England trading as Travel in Vision (company number 9864087)('we', 'us', 'our', ‘Travel in Vision’). We are specialist travel organisers. Our business operates out of the United Kingdom (UK) and is directed exclusively towards UK custom. Our services are as advertised.
The following terms and conditions (“booking conditions”) form the basis of your contract with Travel in Vision Limited. Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these terms and conditions and agree to them.
We are a proud member of the Travel Trust Assocation ("TTA") under membership number Q4088. The TTA is a travel trade association that provides 100 percent financial protection to the users of our website.
Every Travel Trust Association member deposits your money into the Trust Account. A Trust Account is a bank account designated to hold the customer's money. Your money remains in the Trust Account and is supervised by an appointed trustee who is either a banker, chartered or certified accountant or a solicitor. Both the Travel Trust Association members and the trustee are required to authorise payments from the trust account.
In addition to being held in trust, you also have a 100% financial guarantee from the Travel Trust Association.
Therefore, the Trust Account plus the guarantee will ensure that all the money which you have paid is safely protected and available to reimburse the money paid. When you make a booking, you will be supplied with a guarantee certificate – you can see the terms of our guarantee on our website www.traveltrust.co.uk/guarantee.
Users will receive an email confirming the essential elements of their successful trip booking. If a User does not receive a confirmation email within 24 hours of submitting payment details, the User should contact firstname.lastname@example.org.
We take reasonable care to ensure the accuracy of the information contained in our brochures and on our website. However, content is subject to change, often due to the actions of our suppliers (eg. airlines, hotels, activity providers, car hire companies etc). We will endeavour to notify you of any change known to us and affecting your holiday prior to issuing you with our booking confirmation and after that, as soon as we are notified by our Suppliers. We do not generally use linking or framing. We are not responsible for the content, policies and services of any sites linked to or accessible via our website.
The prices quoted in our brochures, on our website or in our publicity and promotions from time to time are correct at the time of publication. In the event of any change in our prices to those stated we will notify you prior to accepting your booking. All our prices are quoted in GBP £ Sterling.
We guarantee the price of your holiday stated in our booking confirmation. We may however pass on to you certain additional charges resulting from increased transportation costs (including the cost of fuel), dues, taxes, landing taxes or embarkation or disembarkation fees at ports and airports or fluctuations in the exchange rate. We will not pass on any such charges occurring within 30 days of your scheduled date of departure nor which would result in an increase of less than 2% in the total cost of your holiday.
It is a booking condition of package travel regulations that you have adequate travel insurance. Passengers must take out travel insurance and details of our special facilities are available. Neither we nor any of our Agents or Servants shall be liable or responsible for any loss, damage, and injury. Delay or inconvenience whatsoever to any traveller or his luggage or other personal property sustained or suffered in, or during, any passage, journey, trip or stay, or in respect of any accommodation or in the carrying out of any arrangements booked through us.
Refund will be processed in accordance with the cancellation policy against payments received. Your refund request will be answered and processed promptly. If you do not receive a reply within one business day, please contact our office. We are not be responsible if emails fail to reach us.
Some holiday packages are on non-refundable basis and this will be clearly stated on the offer. The Lead passenger/name on the booking is responsible to make the payment on time. We will process your card payment through our merchant services provider:WORLDPAY.
In case of cancellation we would request it in writing and if it is 98 days or more before departure you will lose your deposit.
The cancellation fees listed here will apply to all reservations, unless the service booked has exceptions which will be identified on the itinerary.
Amount of cancellation charges shown as a percentage of the booking price.*
More than 98 days – Deposit
57-98 days – 30% or deposit if greater
29-56 days – 50%
22-28 days – 75%
8-21 days of departure 90%
7 Days or less 100%
We have in our sole discretion the right to issue a warning, temporary suspension, or an indefinite suspension and termination of your rights to use our Services if you:
(a) act inconsistently and in breach of these terms and conditions;
(b) at any time violate or attempt to violate any rights of any other user of the Services or third party;
(c) are engaged in any fraudulent activity; or
(d) fail to make any payments due to us in accordance with these terms.
It is Your responsibility to ensure that You meet the correct passport, visa and any other immigration requirements to travel to all of the destinations on Your itinerary. We accept no responsibility for Your inability to travel due to Your non-compliance with these immigration requirements.
Many countries require at least 6 months validity on Your passport beyond the period of Your travel. You should also read the advice of the UK Foreign & Commonwealth Office’s website (www.fco.gov.uk).
It is also Your responsibility to ensure you seek advice from a medical professional to see if any vaccinations are required, as well as awareness of any health related precautions when travelling to the countries listed on Your itinerary.
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc.
We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as your tour operator, airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.
Our Terms & Conditions are updated from time to time. The terms and conditions which will apply to your holiday are those on our website at the time of booking. There may be additional terms and conditions which apply to our special offers, promotions and discounts from time to time. These will be notified to you at the time of booking should you inform us that you would like to take advantage of them
If you have a problem during your holiday, please immediately inform the relevant supplier whose service is involved (e.g. your hotelier) and our local representative (or if none, Travel in Vision), who will endeavour to put things right. It is unreasonable and in breach of your contractual obligations to us to take no action whilst on holiday, but then to write a letter of complaint upon return. If the problem cannot be resolved locally and you wish to complain, full details must be sent to Travel in Vision in writing to arrive within 28 days of your return giving your booking reference and all other relevant information. Please keep your letter concise and to the point. It is strongly recommended that you communicate any complaint to the supplier of the services as well as to our representative without delay and complete a report form while on holiday. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were on holiday and this may affect your rights under this contract resulting in reduced or no compensation if any was merited.
Unless otherwise stated, Travel in Vision owns or controls all intellectual property rights in the Site and its content. You may not publish, distribute, extract, re-utilise, or reproduce any part of the Site or it’s content in any form (including storing it in any medium) other than as expressly allowed or as permitted on the Site or under UK law. The Site and it’s content are for your personal, non-commercial use only, and are not for re-distribution, transfer, assignment or sublicense or for any commercial or partly-commercial re-sale or other use.
This Agreement shall be governed and construed in accordance with the laws and Courts of England and Wales. Any disputes arising or in connection with this Agreement shall be subject to the exclusive jurisdiction of the English Courts.
This Site and related services shall be provided in the English Language and all payments and prices shall be in Pound Sterling.